Looking Ahead To The Future – PSI’s Emerging Trends For Online Proctoring

PSI e-Assessment Question Sponsors 2020

The COVID-19 crisis brought about the most sudden and dramatic shift in test delivery that we have ever witnessed. Many test sponsors that deliver high-stakes assessments, whether as part of critical eAssessment programmes or in higher education,were faced with the stark choice between moving testing online or stop testing. Many organisations chose the former and moved with agility to adopt online proctoring in weeks,rather than the typical deliberations and roll out over months or years.

As we move into the ‘new way of working’ and look forward to a post-COVID workplace, online proctoring will become more mainstream and will continue to advance rapidly in the eAssessment world. What hasn’t changed is the fundamental need to balance security demands with a positive candidate experience. Here is a summary of PSI’s top emerging trends, for the full article, please click here.

  1. Artificial Intelligence

When it comes to online proctoring, AI is an emerging practice with the capability to:

  • Check-in test takers using facial and voice recognition.
  • Identify suspicious behaviours much the same as a human proctor, with the potential to do so more reliably and on a far greater scale.
  • Use audio detection to pick up background noise and match it with speech patterns to identify potential malpractice.
  • Indicate the reading or use of unauthorised materials through eye movement detection.
  • Detect additional objects, such as phones or people, entering the environment.

The examples above include some of the ways that AI can help to detect and flag potential malpractice to a human proctor. And increasingly, AI is more accurate than a human. As far back as 2015, researchers at The Chinese University of Hong Kong used an AI algorithm to achieve facial identification scores with an accuracy rate of 99%, compared to the 98% achieved by humans.[i]

  1. Innovative Data Forensics

Online proctoring, in addition to other modes of high stakes testing, generates a magnitude of data that helps identify trends in the usage and completion of remote tests. Data forensics can detect fraudulent behaviour using statistical trends and analytic techniques. This might include anomalous testing behaviours that indicate cheating, theft of intellectual property, or a breach of an exam. At PSI, we use data forensics to ensure the quality, security, and consistency of online proctoring, taking our extensive experience of running physical test centres and applying this in online proctoring to ensure that test security is not compromised in the online environment.

  1. Digital Identity Management

Digital Identity Management establishes, maintains, and guarantees one identity per individual by combining behaviour, location, use of device, and other data, such as email address and credit card information. It’s a methodology that’s already used by online retailers and banks, and it can also be a valuable tool for authenticating test takers’ IDs.

  1. Enhanced Candidate Experience

While we can – and should – focus on improving test security, we must stay mindful of the candidate experience. And it’s vital that we also use technology to this end. Features like single sign-on access for assessments and integration that allows candidates to move seamlessly from an organisation’s website to the assessment without being aware of the change all have a positive impact on candidate experience.

Technological advancements in online proctoring mean that your assessments can be delivered remotely without sacrificing security or privacy. And by maximising the potential of emerging technologies, our ability to detect test fraud is only going to improve so that you can schedule your exams to meet the needs of your candidates without compromising test integrity and security.

Download our free eBook to learn more about the different online proctoring options.



[i] Lu, C. & Tang, X. Surpassing Human-Level Face Verification Performance on LFW with GaussianFace, Proceedings of the Twenty-Ninth AAAI Conference on Artificial Intelligence, 2015.

Author- Kerry Williams, VP Certification, EMEA & APAC, PSI Services


PSI are sponsors of Week One of the e-Assessment Question Virtual Conference: Future Gazing and Innovation

The e-Assessment industry, like any other, must be able to adapt in order to survive. That ability has been dramatically tested over recent months and it has, arguably, been proven to be both agile and capable, particularly through the effective application of technology.

PSI has long believed that the e-Assessment Association provides a great forum for sharing ideas and best practise, that enables us to raise the bar for the industry as a whole, and respond to current and future challenges.  As an organisation with innovation at its heart, PSI is delighted to be sponsoring week one of its virtual conference.

About PSI

PSI is a global leader in the science and technology of test development, delivering innovative and scaleable testing solutions to corporate enterprises, certifying and awarding bodies, national and regional government agencies, academic institutions and publishers. As well as managing a global network of secure test centres, PSI is committed to transforming the standard test delivery approach to improve convenience and accessibility for all test takers.  

 Leveraging next-generation technologies, PSI has developed a multi-channel test delivery model that includes live remote proctoring, record & review remote proctoring and secure testing kiosks.  All supported by robust and innovative technology, valid and defensible content, and extensive expertise for best practice implementation of every project. Operating worldwide with over 70 years’ experience, PSI offers comprehensive solutions, from test development and psychometrics to delivery and results processing for any high stakes test delivery programme.

Find out more about PSI here.