Stakeholder Communication in High-Stakes Healthcare Programs
As Executive Director of the Certification Board of
Infection Control and Epidemiology, my professional
background is not in test development or psychometrics.
Instead, I have spent my career managing assessment
programs and have learned valuable lessons, both from
successful launches and from those that were less
successful. There are few things worse than announcing a
major programmatic change and then realizing,
“Oh, we forgot to notify ____.”
When your decisions affect patient safety, workforce mobility, and public trust, stakeholder communication is a core programmatic responsibility. Effective communication with stakeholders strengthens the credibility of your credentialing program and mitigates reputational risk. By contrast, even the most technically sound assessment programs can crumble with poor communication.